Privacy Policy

RCL Property Renovation

Last updated: 10 October 2026

At RCL Property Renovation, we respect your privacy and are committed to protecting your personal information.

Whether you're a homeowner looking to improve your property, a landlord preparing for new tenants, or simply enquiring about our services, we want you to feel confident about how your information is collected, used and protected.

This Privacy Policy explains how we handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

1. Who We Are

RCL Property Renovation is a family-run property renovation business serving Glasgow and surrounding areas.

We provide property renovation, roughcasting, exterior improvements, kitchen and bathroom modernisation, and landlord property turnaround services.

For the purposes of data protection legislation, RCL Property Renovation is responsible for the personal information collected in connection with our services.

Business details:

RCL ROUGH CASTING LTD

SC818747 - Incorporated on 7 August 2024

1 Cambuslang Court, Cambuslang, Glasgow, Strathclyde, United Kingdom, G32 8FH

Email: rclproperty@hotmail.com
Website: www.rcl-property.com

2. What Information We Collect

When you contact us, request a quotation or enquire about our services, we may collect:

Your first and last name
Email address
Telephone number
Property address or postcode
Details about your property and the work you are considering
Photographs or other information you choose to provide
Communications between you and our team

We may collect this information when you:

Complete an enquiry form on our website
Submit a Facebook or Instagram enquiry form
Request a free Property Value Plan
Contact us by telephone, email or social media
Arrange a property visit, quotation or consultation
Become a customer

Our website may also collect limited technical information, such as browser information, IP addresses and website usage data, depending on the cookies and technologies in use.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiry and answer your questions
Contact you about the property services you've requested
Arrange consultations, property visits and quotations
Prepare your Property Value Plan or provide recommendations
Follow up on your enquiry and provide information relevant to your request
Manage ongoing projects and customer relationships
Improve our services and customer experience
Maintain necessary business and financial records
Send promotional communications where permitted by law

If you submit an enquiry through Facebook, Instagram or our website, we may contact you by telephone or email to discuss your requirements.

We may also use automated email systems to send relevant information and follow-ups connected with your enquiry.

We will only send separate, unsolicited marketing communications where we have the necessary permission or another applicable legal basis under UK marketing rules.

4. Our Legal Basis for Using Your Information

Under UK GDPR, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we rely on:

Steps before entering into a contract: To respond to requests for quotations, consultations or services before you decide to proceed.

Contractual necessity: To provide agreed renovation services, manage your project and communicate about work being undertaken.

Legitimate interests: To manage enquiries, maintain business relationships, improve our services and operate our business effectively, provided your rights and interests are appropriately protected.

Legal obligations: To comply with applicable financial, tax, accounting and other legal requirements.

Consent: Where required for optional marketing communications or non-essential website cookies and tracking technologies.

Where we rely on your consent, you can withdraw it at any time.

5. Facebook, Instagram and Online Enquiries

RCL Property Renovation may advertise its services through Facebook and Instagram, operated by Meta.

If you submit your details through one of our advertisements or Instant Forms, your information will be shared with RCL Property Renovation so that we can respond to your enquiry.

We may transfer enquiry details into our customer contact and email systems to manage communications and follow-ups.

Meta also processes information under its own privacy policy.

You can read Meta's privacy information at:

https://www.facebook.com/privacy/policy/

6. Email Communications and Marketing

If you enquire about our services, we may send you emails relating to your enquiry, including requested information, quotation updates and relevant follow-ups.

Where we send promotional or marketing emails, we will comply with applicable UK electronic marketing rules.

Where consent is required, we will ask for it separately.

You can withdraw your marketing consent or unsubscribe from marketing communications at any time by using the unsubscribe link in the email or contacting us directly.

Unsubscribing from marketing will not prevent us from contacting you about an active enquiry, quotation or contracted project where communication is necessary.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or deliver our services.

These may include:

Contractors and tradespeople involved in your property project
Website and email service providers, including Squarespace
Advertising and enquiry platforms, including Meta
Technology providers supporting our contact management and automation systems
Accountants, professional advisers or authorities where legally required

We share only the information reasonably necessary for the relevant purpose and take appropriate steps to protect it.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may depend on whether you have made an enquiry, received a quotation, become a customer or entered into a contract with us.

Where applicable, we may retain certain information for longer to meet legal, accounting, tax or contractual requirements.

We periodically review the information we hold and securely delete or anonymise it when it is no longer required.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

Where we use third-party technology providers, we take appropriate steps to ensure that suitable data protection measures are in place.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

Some cookies are essential for the website to function.

Other cookies, including certain analytics or advertising technologies, may require your consent before being used.

Where required, we will provide appropriate cookie information and controls so you can manage your preferences.

11. International Data Transfers

Some third-party technology providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements, including using recognised safeguards where required.

12. Your Data Protection Rights

Under UK data protection law, you have rights relating to your personal information, subject to applicable conditions and exemptions.

These include:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to restrict certain processing activities
The right to object to certain uses of your information
The right to request data portability where applicable
The right to withdraw consent where processing is based on consent

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, please contact us using the details below.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and address the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business, services, technology or legal obligations.

The most recent version will be available on our website, with the date of the latest update shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact:

RCL Property Renovation

Email: rclproperty@hotmail.com
Website: www.rcl-property.com

We will aim to respond to your enquiry as promptly as reasonably possible.